Support

Benchmark Estimating Support Benchmark Estimating provides an extensive range of quality support services and products to ensure you receive the most from your estimating software:

Comprehensive Technical Support

Benchmark Estimating offers clients a comprehensive support service through three channels – Telephone and Email support as well as our online customer support centre. All of these services are included for 12 months when you first purchase our estimating software, and are available after this time as part of our ongoing Maintenance and Support Agreement.

Telephone and email support is available from our friendly, professional help desk team. You can call the help team on +61 2 4422 3444 or emai them on support@benchmarkestimating.com Our team is full of handy hints to make your estimating easier.

The new Benchmark Estimating Support Centre is an online support community that is available to customers under our Maintenance and Support Agreement.

From the Support Centre you can:

Ask questions of the Benchmark Estimating Support team
Engage with the wider online community of estimating software users through our forums
Request a new feature for Benchmark Estimating Software
Track your questions and feature requests
Search our knowledge base for answers and software tips.

To request a login for the Benchmark Estimating Support Centre, please email our support team.

Ask support

Software Upgrades

Ongoing development is a cornerstone of our business strategy. We are continually developing our software and upgrading our clients with great new features. This service is included for 12 months when you first purchase Benchmark Estimating Software, and available after this time as part of our ongoing Maintenance and Support Agreement.

User Documentation

A hard copy, full-colour user manual is provided to new clients as part of their purchase of Benchmark Estimating Software. This document, together with the electronic online help, will help you to get the most out of the system and ensure you have support available whenever you need it.